Terms & Conditions

1. Acceptance of Terms

By booking an appointment, contacting us, or using our website, you agree to these Terms & Conditions and all applicable laws and regulations.

2. Service Scope

We provide professional grooming services for cats and dogs, including but not limited to bathing, brushing, trimming, coat treatments, and spa grooming packages.

3. Appointment Booking

Appointments are subject to availability and confirmation. We recommend advance booking to secure preferred times. Accurate pet details must be provided during booking.

4. Health and Behavior Disclosure

Owners must disclose relevant medical conditions, allergies, behavioral concerns, and recent veterinary recommendations before service begins.

5. Late Arrival and No-Show Policy

Late arrivals may require service adjustment or rescheduling. Repeated no-shows or short-notice cancellations may affect future booking priority.

6. Pricing and Payment

Prices published on the website are starting rates and may vary by breed, coat condition, matting severity, and handling requirements. Payment is due at service completion unless otherwise agreed.

7. Grooming Outcomes

While we strive for consistent premium results, final appearance may vary based on coat health, prior grooming history, and pet tolerance for specific techniques.

8. Safety and Welfare

Pet safety is our priority. If grooming poses risk due to stress or medical indicators, we may pause, modify, or discontinue service in the pet's best interest.

9. Liability

We perform all services with professional care. To the extent permitted by law, Ozdemir Ormancilik is not liable for indirect, incidental, or consequential damages related to service use or website access.

10. Intellectual Property

All website content, visual design, and brand materials are owned by Ozdemir Ormancilik or used with permission. Unauthorized reproduction is prohibited.

11. Governing Law

These Terms & Conditions are governed by the laws and regulations applicable in the Arab Republic of Egypt.

12. Contact

For questions regarding these terms, contact hello@ozdemirormancilik.com or call +20 106 820 4403.